Q: If I have questions that are not addressed here or if I need assistance, how do I contact support?
A: You can contact support directly by emailing firstname.lastname@example.org. This will create a ticket on your behalf that is immediately submitted to the support desk and will be replied to in the order it was received. At this point, you are able to track any updates and responses. They are also available by phone at 1-888-508-9313, Mon-Fri 8 AM-5PM Central Time.
Q: When should I expect to receive a response from support?
A: The support team does their best to respond within 24-48 business hours. However, they have over 200+ new customers each day. Because they choose to respond to each individual ticket personally, it can take a bit longer to get through them. This allows them to provide one-on-one customer service, so you can be sure that whatever your question or issue may be, it will be resolved accurately. When leaving an email or voice message, please be sure to include the email address associated with your account and your reasoning for the call. This way, they can begin to collect any information necessary for resolving whatever issues you may have, which will then allow them to help you even more quickly.
Q: What is your return policy and instructions?
A: If, for any reason, you're dissatisfied at any time during the first 60 days after your purchase, simply return the product and ask for a full refund. You'll get your money back.